This Cancellation & Refund Policy applies to all services and programs provided by Optivita Health ("Clinic"). By scheduling or purchasing services, you agree to the terms below.
1. Appointment Cancellations & Rescheduling
We ask that you provide at least 48 hours' notice to cancel or reschedule any appointment. This allows us to offer your time slot to another patient who needs care.
- Cancellations with 48+ hours' notice: No charge. You may reschedule at no additional cost.
- Cancellations with less than 48 hours' notice: A late-cancellation fee of up to $75 may be charged.
- No-shows (failure to appear without notice): A no-show fee of up to $100 may be charged. Repeated no-shows may result in discharge from the practice.
- Complimentary Precision Consults: No charge for cancellations or no-shows, but we appreciate advance notice so we can offer the time to another prospective patient.
2. Program Cancellations & Refunds
The Optivita Health Precision Program is a comprehensive, time-intensive program. The following terms apply:
- Cancellation before the program begins: Full refund, minus a $150 administrative processing fee.
- Cancellation within the first 14 days of the program: Refund of the program fee minus the value of any services already rendered (visits, lab orders, interpretations) and a $150 administrative fee.
- Cancellation after 14 days: No refund of the program fee. You may continue to use remaining program sessions through the end of the program term.
- Medical hardship exceptions: If you are unable to continue the program due to a serious medical emergency, the Clinic will review refund requests on a case-by-case basis with supporting documentation.
3. Laboratory Tests
Laboratory tests ordered on your behalf are billed directly to you or your insurance. Once a lab kit has been shipped or a requisition has been submitted, the cost of the test is non-refundable. If a test is cancelled before the kit ships or the requisition is submitted, a refund may be available, less any processing fees charged by the laboratory.
4. Supplements, Peptides & Compounded Medications
Supplements, peptides, hormones, and compounded medications are non-returnable and non-refundable once dispensed or shipped, due to safety, regulatory, and quality-control requirements. If you receive a product that is damaged, incorrect, or defective, please contact the Clinic within 5 business days of receipt and we will work to resolve the issue.
5. IV & Injectable Therapies
IV and injectable therapy sessions are non-refundable once the infusion or injection has been administered. If you need to cancel an IV appointment, please provide at least 24 hours' notice to avoid a late-cancellation fee.
6. How to Request a Cancellation or Refund
To cancel an appointment or request a refund, contact us at:
- Email: care@optivitahealth.com
- Phone: (503) 941-0987
- Patient Portal: secure message to the Clinic
Please include your name, date of birth, the service or program you are cancelling, and the reason for cancellation. We will respond within 3 business days.
7. Chargebacks
If you initiate a chargeback with your bank or credit card company without first contacting the Clinic to resolve the issue, we reserve the right to dispute the chargeback and to charge a $50 chargeback processing fee. Chargebacks that are found to be fraudulent or in violation of this Policy may result in termination of the patient relationship.
8. Changes to This Policy
The Clinic reserves the right to update this Policy at any time. Changes are effective upon posting. Your continued use of our services after changes take effect constitutes acceptance.
9. Contact
Optivita Health
9400 SW Beaverton Hillsdale Hwy #250, Beaverton, OR 97225
Email: care@optivitahealth.com
Phone: (503) 941-0987